University of Louisville Physicians is hiring for Patient Access. Location: 515 W. Market Street, Louisville KY 40202 Shift Options: 1st shift About UsUofL Health is a fully integrated regional academic health system with seven hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and the Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.
Our MissionAs an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care
Job SummaryThe Access Center Partner I is responsible for communicating with patients and physicians in a timely and professional manner. As a first point of contact, the person will create a positive impression for U of L Physicians while scheduling patient appointments according to clinic operating standards.
Job Responsibilities
Answer all incoming calls with exceptional customer service with a focus on compassionate patient centered care
Schedule new, return, and referring provider appointments within assigned group or warmly transfer to level II agents
Accurately schedule patient appointments in accordance with physicians’ template and guidelines using access center technologies
Regularly monitor guided schedule documents to ensure up to date scheduling compliance
Determine appropriate physicians for all non-directed referrals
Reschedule patients using proper functions
Field non-clinical patient questions or transfer to appropriate clinical parties
Set patient’s expectations for their visit ensuring an excellent patient experience
Call patients to reschedule appointment when clinic is cancelled
Use Allscripts, Centricity Business, online paging systems as well as retrieve information from other hospital systems
Treat all matters confidentially concerning patient information according to HIPAA guidelines.
Adhere to group productivity and quality metrics
Other duties as assigned.
Minimum Education & Experience
High School Diploma or Equivalent required
Excellent customer service skills required
Two years of scheduling in a multi-specialty clinic, preferred
Knowledge, Skills, & Abilities
Successful completion of all required training
Must be dependable, professional and a team player
Excellent organizational and communications skills and ability to work independently
Ability to adhere to deadlines
Seeking energetic, motivated candidates
WORKING CONDITIONS
Call center/office environment with regular sitting at a desk with the use of a computer and telephone
Job Requirements
Candidates upon hire will complete an electronic I-9 verification
Only those candidates whose experience best meets our requirements will be contacted
University of Louisville Physicians is an Equal Opportunity Employer
Current UofL Physicians employees must follow the UofL Physicians Internal Transfer Policy
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
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