Official Whirlpool W11393685 Gearcase – PartSelect.com (2024)

Hi Bob,Thank you for your question. Yes, the gearcase is the same as the transmission. If you need help placing an order for it, customer service is open 7 days a week and anyone will be happy to assist you. Please feel free to give us a call. We look forward to hearing from you!

Hello Steven, thank you for your question! If your washing machine is shaking violently, the culprit may be inside. Check to see if the washer is overloaded or if a bulky item is causing it to become unbalanced. If all is well on the inside, it is also possible that the washer is unlevel or unbalanced due to improper installation or uneven floors. Check that all four legs are in contact with the floor or place a leveler on top of the washer. If your washer is old and you hear a loud banging or clanging during the spin cycle, it is possible the shock absorbers or drum bearings have worn out, causing the basket or drum to get out of balance. If the problem persists, you will need to inspect the following parts that may need to be replaced: suspension rods, part number PS12347544, impact absorber, part number PS12349006, and dampening pad, part number PS11746560. Please reach out to customer service if you need help placing an order. Glad to be of help!

Hello Edward, Thank you for your inquiry. Researching the model number that you have provided, while the washer is available separately, the bearing is only available as part of the gearcase. You may also want to check the impact absorbers as well, part# PS11746560. Good luck with your repair.

Hello Pauline, thank you for your inquiry. Follow the given instructions to remove the gearcase:Unplug the unit.Remove the washer motor rotor from underneath the washer and unplug the wires.Remove the screws and dislocate the starter and clutch assemblies.Remove the screws holding the plastic bracket and wire ground bracket.Remove the spiral clip and retainer spring.Unthread the bolts securing the gearcase.Remove the back cover plate and lift the top panel.Remove the tabs on the bottom of the stub ring and dislocate them.Unthread the bolt securing the wash plate with a socket wrench.Remove the wash plate.Remove the spinner nut around the shaft.Now force the old gear case out of the bracket.Insert a new one and repeat the procedure.We hope this solves your problem!

Hi Kelly, thank you for your inquiry. Based on our understanding of the issue, we would suggest replacing the gearcase, part number PS12741641, to solve the problem. We hope that helps!

Hi Derrick, thank you for the question. You can verify this by carrying out an inspection test:1. Begin by unplugging your washer.2. Remove the cabinet's fastening screws and remove the cabinet itself.3. Now you will need to locate your gearcase.4. Once you have located the gearcase, plug your washing machine back in and run a wash cycle to determine if the gearcase is the source of the problem. A faulty gearcase will make strange noises during operation. Use caution when performing this step, as the internal components of your washer are exposed. If the gearcase is noisy during this test, you need a replacement gearcase. Also, the bearing is not available separately but comes as a part of the gearcase, part number PS12741641. You may need a 7/16 socket and a spanner nut wrench for the removal of this part. We hope this information helps!

Hello Timothy, thank you for reaching out. Based on the symptoms you have described, it does sound like there may be an issue with the transmission, part number PS12741641. We would recommend replacing it to fix the issue. Good luck with your repair!

Hi Jose, thank you for reaching out. Based on the description that you have provided, we would recommend checking the following parts to fix the issue: spanner nut, part number PS11766762, and gearcase assembly, part number PS12741641. We hope this sorts out your problem!

Hello Scott, thank you for contacting us. Based on our research, the F7E5 error code on your washer means the main board has detected a shifter failure. This happens when the shifter is not engaging or disengaging for wash or spin mode. If you have already replaced the clutch and it does not resolve the issue, then your transmission itself has something failing internally. We would recommend checking the gearcase, part number PS12741641. If still the issue exists, then you may need to check the electronic control board, part number PS11723055. We hope this helps, good luck with this repair!

Hello Steve, thank you for contacting us. As the clutch wears out over time, it may produce a grinding noise during the spin cycle. You may need to replace the clutch, part number PS10064562. We hope this helps.